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1906 Van Ness Avenue
San Francisco, California 94109-3008
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ph: 415.885.4605
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VISITOR REVIEW
By: sammikins - bio
Not Public
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03/18/08
9:08 PM
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My family and I have been eating at The House of Prime Rib (HOPR) for my brother's birthday every year, for the last 15 years. Service has been slipping the last few years. However, this year (2008) the dining experience was so abhorrent we all agreed to NEVER return. We made reservations 3 weeks in advance for Saturday at 6:30 p.m. The whole party arrived 15 minutes early. We waited a total of 45 minutes past our reservations and complained numerous times before we were seated. Whoever heard of waiting when you already have reservations?! We made our complaints known to the manager and he knew that we were angry. He actually said `I will come back to speak with you when you have calmed down.` I've never met a manager who cared so little about his customers and was unapologetic. I don't know what he said to the waiter because when the waiter came to take our orders he was condescending and rude, blatantly trying to rush us out. The famous house salad was limp, soggy, and old - with telltale brown spots throughout the greens. While I understand beef is their specialty, the other entrees (chicken and fish), in the past, have at least been satisfactory enough to eat. On this visit, I ordered the sea bass. Like the salad, it was not fresh. In fact, when the waiter brought out the fish (with it's dome cover on), I could smell the `fishiness` before he even approached the table. After a few bites, I discovered the fish was still raw. To pacify us, the manager brought out complimentary desserts. Even that was terrible. The strawberries were hard and sour. The creme brulee was still cold (even beneath the caramelized top). The only dessert worth mentioning was the bread pudding. I used to recommend HOPR to friends and family, but no longer. I heard that the 49er organization used to eat at HOPR regularly, and then they stopped going. Now I know why.
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